By downloading, installing, or using the Damaz application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you must not use our services. Damaz reserves the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the App. Your continued use of the App following the posting of modified Terms shall be deemed your acceptance of the modified Terms.
You must be at least 18 years old to use Damaz. By using the App, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Damaz reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.
You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. Damaz will not be liable for any loss or damage arising from your failure to comply with this section.
Damaz acts as an intermediary platform between you and the restaurants. We strive to provide accurate delivery time estimates, but these are not guaranteed and may vary due to factors beyond our control such as weather, traffic, or restaurant preparation times. By placing an order through our App, you acknowledge that Damaz is not responsible for the quality of food prepared by restaurants or the conduct of delivery partners. In the event of any issues with your order, please contact our customer support team for assistance.
All prices listed on Damaz are set by the restaurants and are subject to change without notice. You agree to pay all charges at the prices listed for your selected items at the time of your order, including any applicable taxes and delivery fees. Damaz reserves the right to introduce new fees or change existing fee structures upon notice to users.
Orders can be cancelled for a full refund before the restaurant begins preparing your food. Once preparation has begun, refund eligibility may be limited. In cases of significant service failure, Damaz may offer credit or refunds at its sole discretion. All refund requests must be submitted through our customer support channels within 48 hours of the order delivery time.
To the maximum extent permitted by applicable law, Damaz and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
Damaz reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. We may also, in the future, offer new services and/or features through the App (including, the release of new tools and resources). Such new features and/or services shall be subject to these Terms.
The Service and its original content, features, and functionality are and will remain the exclusive property of Damaz and its licensors. You retain all rights in any content you submit, post or display on or through Damaz. By submitting, posting or displaying content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute such content for the purpose of providing and promoting our services.
These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the use of our Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association] in [Your City, State/Country]. The arbitration shall be conducted in the English language and the award shall be final and binding on both parties.
We collect personal information such as your name, email address, phone number, and delivery address when you create an account or place an order. We also collect data on your app usage, order history, device information, and location data (with your consent) to improve our services and provide accurate delivery information.
We use your information to process orders, provide customer support, improve our services, personalize your experience, and send you promotional offers (if you opt-in). We also use data for fraud prevention, analytics, and to comply with legal obligations. Your information helps us to maintain and improve the safety, security, and integrity of our services.
We share necessary information with restaurants to fulfill your orders and with delivery partners to facilitate delivery. We may also share data with service providers who assist us in operating our business, such as payment processors, cloud storage providers, and analytics services. We do not sell your personal information to third parties. We may disclose your information if required by law or in response to valid requests by public authorities.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security audits, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use cookies, mobile device identifiers, and similar technologies to enhance your experience, analyze app usage, and assist in our marketing efforts. These technologies help us understand how you interact with our services, remember your preferences, and provide personalized content and advertisements. You can manage your preferences for these technologies through your device or browser settings, but please note that disabling certain cookies may impact the functionality of our services.
Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also have the right to object to or restrict certain types of processing. To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law. Please note that certain data may be exempt from such requests in some circumstances.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.
Damaz does not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.